Thank you for choosing The Uplifting Candles to illuminate your space with our premium scented candles. We strive to provide you with the best products and exceptional customer service. Please take a moment to review our return policy.

Return Policy:

1. Returns Eligibility:

• We accept returns only for damaged items. If your candles arrive damaged, please follow the instructions below for a prompt resolution.

2. Reporting Damaged Items:

• In the unlikely event that your candles are damaged during transit, we require you to report the issue within 7 days of receiving your order.
• Send an email to info@upliftingcandles.com with the subject line “Damaged Item Return – [Your Order Number].”
• Include your order number, a brief description of the damage, and attach clear pictures of the damaged items as proof.

3. Evaluation and Resolution:

• Our customer service team will review your email and the provided images promptly.
• If the damage is confirmed, we will offer you the option of a replacement or a refund for the damaged items.

4. Refund Process:

• If you choose a refund, the amount will be credited back to the original payment method within 7-10 business days after approval.
• Refunds are issued only for the damaged items; shipping costs are non-refundable.

5. Replacement Process:

• If you opt for a replacement, we will ship the replacement items to you at no additional cost.
• Replacement items will be sent using the same shipping method as the original order.

6. Exceptions:

• We do not accept returns for reasons other than product damage. Please ensure that you review your order carefully before completing the purchase.

7. Contact Information:

• If you have any questions or concerns regarding our return policy, please contact our customer service team at info@upliftingcandles.com. We are here to assist you.

Note:

• To ensure a smooth return process, please make sure to keep the original packaging and any damaged items until the return process is complete.
• The Uplifting Candles reserves the right to refuse returns that do not comply with our policy.

Thank you for choosing The Uplifting Candles. We appreciate your understanding and cooperation regarding our return policy. If you have any questions or need further assistance, please don’t hesitate to contact us.